Privacy Policy

Our Privacy Policy  

This policy describes our approach to collecting, storing and using any data we have about you and your rights in respect of that data. 

What are my rights?

The General Data Protection Regulations (GDPR) provides you as an individual various rights in respect of the data any commercial business holds about you. In brief, businesses and organisations such as SH Woodhouse Surveying Ltd have a duty to ensure that any information held about you is: 

• Used fairly, lawfully and transparently
• Used for specific, explicit purposes
• Used in a way that is adequate, relevant and limited to only what is necessary
• Accurate and where necessary, kept up to date 
• Kept for no longer than is necessary 
• Handled in a way that ensures appropriate security, including protection against unlawful or unauthorised processing, access, loss, destruction or damage. 

Under the Data Protection Act 2018, you have the right to find out what information we store about you. These include the right to: 

• Be informed about how your data is being used
• Access personal data
• Have incorrect data updated 
• Have data erased 
• Stop or restrict the processing of your data 
• Data portability (allowing you to get and re use your data for different services) 
• Object to how your data is processed in certain circumstances.

What data do we collect? 

We do not collect any data about you that you do not voluntarily provide us. This may be through our web enquiry form, email, telephone or in person. To carry out our services we need to collect certain data about you such as: 

• Name
• Address
• Telephone number and email address
• Details of any properties you have discussed with us or engaged us to provide services for, including that property’s address, market value, number of bedrooms, floor area, condition concerns, your plans for the property etc. 

How do we use your data? 

Any data collected will only be used for the purposes of delivering our services to you, unless we agree otherwise. This may include holding your details in a database and on emails etc. Under no circumstances will we sell or otherwise transfer your data to any third party except as required in the usual carrying out of our services, or as required under UK law. 

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Log Data

We follow a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website and gathering demographic information. 

What if we hold incorrect data about you? 

We endeavour to ensure that our data is up to date and accurate. However, if you notice any of the data we have is incorrect, we ask that you please let us know so we can update this. 

How long do we keep your data? 

We are legally required to keep records of the services provided to you for up to 6 years, therefore, we shall keep any data collected via communications and during our inspections securely for 6 years, after which time all data shall be securely destroyed. 

How do we keep your data safe? 

We may store your data in an online cloud-based storage service, which is provided by a third party. We use best endeavours to ensure that any data stored online is transferred and kept securely and is not accessible by anyone except those authorised to see/ use it, this includes any subprocesses we may be working with to carry out our business services e.g. Software providers/ IT support services.  

What about sensitive data? 

We do not collect any data on sensitive subjects, such as your race, ethnicity, gender, political opinions, religious beliefs, health or sexual orientation. 

Children’s Privacy

We do not knowingly collect any personal identifiable information from children under the age of 18. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will endeavour to promptly remove such information from our records. 

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that SH Woodhouse Surveying Ltd has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Our contact details

If you have any questions about our privacy policy or the data we hold on you, please do not hesitate to contact us.